Return & Refund Policy

Effective Date: September 22, 2026

Store Name: Elevate Emoto, LLC

Address: 20338 Telge Rd Bldg C, Tomball, TX 77377

At Elevate Emoto, we strive to ensure you are completely satisfied with your purchase. Due to the specialized nature of high-performance electric mobility products, all sales are generally final. However, we do offer a strictly limited return window under specific, qualifying conditions as outlined below.

1. Eligibility Window

Returns must be requested and physical delivery of the item back to our Tomball, Texas location must be completed within 7 calendar days of the original purchase date. Requests or items received after this 7-day period will not be accepted under any circumstances.

2. Strict Condition Requirements

To qualify for any return consideration, the electric vehicle must meet all of the following criteria:

• Mileage Limit: The odometer must record less than 10 total miles of use.

• New Condition: The vehicle must be in pristine, like-new condition, free of any mechanical or cosmetic structural alterations.

• Inspection & Deductions: Every returned vehicle undergoes a comprehensive technical inspection by our service team. Any scratches, scuffs, structural blemishes, or wear to the frame, components, tires, or display will result in additional cost deductions subtracted directly from your refund amount to cover repair or part replacement.

3. Restocking and Refurbishment Fee

All approved returns are subject to a mandatory $500 restocking and refurbishment fee. This fee covers the labor, diagnostic testing, safety inspection, and administrative costs required to re-certify and process a vehicle for inventory. This amount will be permanently deducted from your final refund total.

4. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Special-order parts, custom builds, or customized accessories.

• Gift cards and digital products.

• Clearance, final-sale, or demo-model vehicles sold "as-is."

5. How to Initiate a Return

To request a return authorization, you must contact our support team at (346) 236-0100 or visit our showroom prior to bringing the vehicle back:

• In-Person / Location: 20338 Telge Rd Bldg C, Tomball, TX 77377

• Required Documentation: You must present your original Shopify sales receipt, order confirmation number, and a valid government-issued photo ID matching the purchaser of record.